Terms of Service

Version 1.3, in effect from 2026-10-10.

All payments are final. We don't refund payments or wallet money, and a plan can't be cancelled in the middle (see "No refunds and no cancellation").

1. Who we are

Staarbox is a business of KIRAN SIDHARTH (sole proprietor), trading as "staarbox", GSTIN 33MYVPS2867J1Z8, at 92, Alagar Garden, 2nd Street, Sundarrajanpatti, Sembiyanendal, Madurai, Tamil Nadu 625107 ("we", "us").
These terms apply to the Staarbox app and our website www.staarbox.in. By creating an account or paying, you agree to them.

2. Your account and profiles

• The account holder must be 18 or older. Your account is your mobile number, verified with a one-time code (OTP).
• One account can have up to 4 profiles, including yours (for example, family members). Each profile has its own plan, wallet and coins.
• If you add a profile for someone under 18, you confirm that you are their parent or guardian, and you agree to these terms and our Privacy Policy for them.
• Keep your phone and your codes private. You are responsible for what is done with your account.

3. Our service and delivery areas

• We deliver fresh fruit boxes, bowls, jars and sandwiches on subscription to the pincodes we serve. If we don't serve your address yet, you can join the waitlist and buy a plan once we do.
• We deliver in the time slot you choose: 6–7 AM, 7–8 AM or 8–9:30 AM.
• We don't deliver on Sundays or on the holidays we set. Holidays are marked in your calendar, and we tell you when we add one.

4. Plans and cycles

• A plan covers 26 delivery days. A sample is a short plan of one box, for the delivery days and price shown with it (usually 7 days). You can buy samples as often as you like, one plan at a time.
• If you pay before 7:30 PM (India time), your first box comes on the next delivery day. After 7:30 PM, it comes on the delivery day after that.
• Your plan's last date moves later for every delivery day that is skipped: days you block, holidays, days we couldn't deliver through our own fault, and unpaid days.
• Each profile has one plan at a time. Renewal is manual (there is no auto-pay). You can book your next plan from 2 days before your plan's last delivery date: the same plan again, or any other box, 26 days or its sample. It starts after your current plan ends.

5. Prices, payments and discounts

• Prices are in Indian Rupees and include GST where it applies. Any delivery fee is shown before you pay.
• Plans are paid through Razorpay. We never see your full card number, CVV or UPI PIN. Wallet money can't be used to buy a plan.
• Discounts apply when you buy a 26-day plan: an offer on the plan, and your coins (see "Coins, step challenges and referrals"). Together they take at most 30% off the price. A referral discount you received before this version keeps working until it is used. Discounts don't apply to a sample and can't be exchanged for cash.
• The price you paid is fixed for your plan. A price change applies only from your next plan.
• If a payment arrives but can't start a plan, the money goes to that profile's wallet. If Razorpay takes a payment but can't complete it, Razorpay returns it to you automatically.

6. Your Staarbox wallet

• Each profile has its own Staarbox wallet. When you pay for a plan, the amount goes into that profile's wallet. Money you add yourself (a top-up) goes there too.
• At 7:30 PM (India time) the day before each delivery, that day's charge and any add-ons are taken from the wallet. A day's charge is the plan's price divided by its delivery days, to the paisa; the last day takes any remainder.
• If the wallet can't pay for the add-ons you chose, they are dropped and the box still comes.
• Wallet money can only be used for Staarbox deliveries and add-ons. It can't be withdrawn, turned into cash or moved to another profile or person, and it earns no interest. The one exception: when a profile is deleted, its wallet money moves to the account holder's wallet.
• If we find a mistake in a wallet or coin balance, we may correct it. Every correction is recorded with its reason.

7. If you used the old Staarbox app

• Your account moved to this app with your mobile number.
• Each profile's wallet starts with its balance from the old app, which also pays for the boxes its plan had left.
• A moved plan keeps the boxes it had left, at its old daily charge. Days you had cancelled in the old app stay blocked and count towards your blocked-day limit.
• Payments made in the old app aren't shown again here and get no new invoice.
• The first time you open this app, you agree to these terms and our Privacy Policy.

8. No refunds and no cancellation

• All payments (plans, samples and wallet top-ups) are final. We don't refund payments or wallet money, including when a profile or an account is deleted, except where the law requires it.
• A plan can't be cancelled in the middle. You can block delivery days instead (see "Blocking days and customising your box").
• If we fail to deliver a box through our own fault, that day's charge, with its add-ons, goes back to the wallet, and one delivery day is added to your plan. If we can't pack a box, that day isn't charged and a day is added.
• If Razorpay takes a payment but can't complete it, Razorpay returns it to you automatically.

9. Blocking days and customising your box

• You can block (skip) a future delivery day until 7:30 PM (India time) the day before. You can block up to 10 days per 26-day plan, and on a sample a share of that for its length (2 days on a 7-day sample). Blocked days aren't charged and are added to the end of your plan. Days can't be blocked while a plan is paused.
• While your plan is running, you can customise tomorrow's box between 9:30 AM and 7:30 PM (India time), and later days at any time. Swaps are limited to the options shown for that day. Add-ons are paid from your wallet.
• If something you chose is no longer available, we pack that day's standard item instead, or leave it out if there isn't one. An add-on we withdraw isn't charged.

10. Delivery

• Please make sure someone can receive the box at your address during your slot.
• If no one is available, or the address or directions you gave are wrong, the day is still charged and isn't added back.
• A box counts as delivered unless you report a problem. To report a missing, damaged or wrong box, use "Report an issue" in the app within 24 hours after your delivery slot ends. A missing box can be reported once the slot has ended.

11. Low balance and unpaid days

• At 9 AM we tell you if your wallet can't pay for one of your next 3 boxes.
• If the wallet can't pay a day's charge at 7:30 PM, that box isn't delivered, and the day is added to the end of your plan.
• After 7 unpaid days in a row, your plan is paused. It starts again by itself once your wallet can pay for the next box. After 30 days paused, the plan is closed, and your wallet balance stays in your wallet.

12. Coins, step challenges and referrals

• Coins: today 1 coin takes 1% off a 26-day plan, and one payment can use up to 20 coins. You choose how many to use when you pay. Coins don't expire while your account is open. Deleting a profile or your account removes its coins.
• Step challenges (adult profiles only): tap Start Tracking once and allow your phone's step counter. The app then counts your steps in the background, even when it is closed, until you tap Pause. Steps count only while tracking is on, up to 40,000 a day. Each window lasts 15 days until your first plan and 30 days after it; today 150,000 steps in a window earn 20 coins, added automatically. The app shows the current goal, your steps and the days left.
• Referrals: share your profile's referral code. A friend who joins with it gets coins (today 20), and you get coins (today 10) when their first 26-day plan starts, once for each friend.
• Coins and rewards have no cash value and can't be transferred.
• We may cancel coins or rewards obtained unfairly, for example with fake steps or by referring yourself.

13. Health information

• When you set up a profile, we ask about diabetes, pregnancy, veg or non-veg, and fruit allergies. We use your answers to prepare suitable boxes. You can change them at any time in the app.
• Profiles that answer "pregnant" automatically get our special pregnancy menu on the days we have one.
• Nutrition figures are general information, not medical advice. Please ask your doctor about your diet.
• If you have allergies, check each day's items in the app before you eat from the box.

14. Fair use

You must not misuse the app or our service. That includes trying to get into other accounts, abusing offers, codes or rewards, and breaking the law. We may suspend or close accounts that do.

15. Deleting a profile or your account

• You can delete a profile (other than the account holder's) in the app. Its plan ends, boxes not yet packed are cancelled and not charged, and its wallet money moves to the account holder's wallet. Its coins and coupons are lost. A profile can't be deleted from 7:30 PM until its packed box's delivery slot has ended.
• You can delete your whole account in the app at any time. It is deleted at once and can't be undone. All profiles, plans, wallet money, coins and coupons are lost, and nothing is refunded. If you delete it after 7:30 PM, tomorrow's box is already packed and charged, and it won't be delivered.
• We keep only what the law requires, such as invoices and payment records (see our Privacy Policy).

16. Our liability

As far as the law allows, our total liability for any claim is limited to what you paid us in the 3 months before the claim, and we aren't liable for indirect losses.

17. Changes to these terms

We may update these terms. The app shows every new version, and you agree to it before you continue. The times, limits and amounts written here are today's; the app always shows the current ones.

18. Law and disputes

These terms are governed by the laws of India. The courts at Madurai, Tamil Nadu, have jurisdiction.

19. Contact and grievances

Email: contact@staarbox.in
Phone: 0452-4035878
Grievance Officer: Kiran Sidharth, Proprietor. Email contact@staarbox.in, or write to 92, Alagar Garden, 2nd Street, Sundarrajanpatti, Sembiyanendal, Madurai, Tamil Nadu 625107.
We acknowledge complaints within 48 hours and resolve them within 30 days.